Shipping Policy

1. Introduction

This Shipping Policy describes how Cici Beds delivers orthopaedic and pocket-spring mattresses within the United Kingdom.

Delivery options and costs are confirmed when we accept your order request, before payment.

CICI BEDS LIMITED — [email protected] | +447856 364853.

2. Delivery areas

We deliver to addresses in England, Scotland, Wales, and Northern Ireland unless stated otherwise on the product page.

Islands, Highlands, and remote postcodes may incur surcharges or extended lead times quoted at acceptance.

We do not routinely deliver outside the UK through the consumer checkout; international enquiries may be quoted separately.

3. Lead times and dispatch

Lead times are estimates in working days (Monday–Friday, excluding public holidays) from order acceptance and cleared payment.

Typical dispatch for in-stock mattresses is shown on product pages; made-to-order items follow the quoted production window.

Peak seasons, weather, or carrier disruption may extend timelines — we will notify you if a significant delay arises.

4. How we deliver

We use two-person mattress delivery to room of choice with optional old mattress collection. Orders leave our Sheffield warehouse on dedicated furniture routes.

Roll-packed mattresses are delivered ready to unroll in your room; do not re-compress at home for returns — our team handles collection flat where agreed.

Stair carries, narrow landings, and lift access must be declared at order request so we can quote the correct service level.

You must provide accurate contact details and access information (stairs, lifts, parking, delivery notes).

Failed delivery due to incorrect address or nobody available may incur redelivery charges.

Risk of loss passes to you on delivery to your address unless we agree otherwise in writing for trade contracts.

5. Delivery charges

Charges depend on product size, weight, postcode zone, and service level (standard vs room-of-choice).

Charges are shown or emailed before payment. Multiple items on one order may combine into a single delivery fee where possible.

Assembly or installation, where offered, is quoted separately.

6. Tracking and notifications

Where carriers provide tracking, we email the link when your order ships.

You may receive SMS or email day-before or day-of delivery alerts if you supply a mobile number.

It is your responsibility to ensure someone can receive the delivery or provide safe-place instructions where carriers allow.

7. Damaged or missing items in transit

Inspect packages on delivery. Note visible damage on the carrier's paperwork where possible and photograph outer packaging and product.

Report damage or shortages to [email protected] within 48 hours of delivery with photos and your order number.

We will arrange repair, replacement parts, or return per our Returns Policy and carrier claims process.

8. Storage and failed deliveries

If delivery fails, carriers may hold goods at a depot. Additional storage or redelivery fees may apply after their free holding period.

Refusal of delivery without valid cancellation may be treated as a return with applicable charges.

9. Questions

Delivery enquiries: [email protected] quoting your order reference.